E-Support. How Cisco Systems Saves Millions While Improving Customer Support.pdf

E-Support. How Cisco Systems Saves Millions While Improving Customer Support

Vincent Russell

To keep pace with the growing need to provide solutions and support to their customers, many companies have built extensive phone-based customer support departments. The investment can be staggering-large expenses on personnel, training, computers, and other support technologies. Demand for phone-based support fluctuates drastically, leaving these assets unused for hours at a time and still leaving customers dissatisfied. E-support is a self-service, Web-based approach to providing solutions for customers. It helps support organizations scale to handle more customers per support resource, accommodate dynamic shifts in demand, and enable customers to identify and solve many of their routine problems. Ciscos e-support system, known as TAC Web, has benefits for both Cisco and its customers: Customers save time because they dont have to wait on hold

Find customer service contact information for Cisco Certifications. ... Learning Network Banner Save when you buy a Cisco exam bundle? ... I need help with exams delivered in test centers (proctored) ... These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. 19 Feb 2020 ... RTLS tech, and changes learned from it, save hospital $1 million per year ... while also better matching staffing levels with the surgical care demand, ... to the surgical and support teams during every phase of the OR process.

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9781587200526 ISBN
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E-Support. How Cisco Systems Saves Millions While Improving Customer Support.pdf


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Sofya Voigtuh

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Mattio Müllers

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